I am confused about how to use the Diaper Genie® Essentials. Can I get help?
There are several ways to get help. First, we encourage you to follow directions included in the box your Diaper Genie® diaper disposable system came in. You can also watch the video available on our website. Lastly, for one-on-one assistance, call our toll free number (800-843-6430) and a representative will be happy to assist you.
What is the difference between the Diaper Genie® Essentials and Diaper Genie® Elite? (formerly known as Diaper Genie® II and Diaper Genie II Elite®)?
The Diaper Genie® Essentials System has a one-hand design to make diaper changing a breeze. The Diaper Genie® Elite System has an easy to use foot pedal that allows hands-free opening. It also has a double-lock design that seals in odor.
What is the difference between refills?
There is one refill for Diaper Genie® Essentials and the Elite Systems — both brand names are shown on the package. The Multi Stage Refill that is sold in many stores is for the Diaper Genie® Twistaway™ System and it will only fit that unit.
How do I clean the Diaper Genie® Disposal System?
Like everything in baby’s room, you should clean your pail periodically. For best results, follow the instructions included in the box your Diaper Genie® diaper disposal system came in on disinfecting and deodorizing cleaners.
Can the Diaper Genie® Disposal System be used to store “pull-up” pants?
The Diaper Genie® Disposal Systems are designed to hold newborn and toddler sized diapers. Pull up pants, if rolled properly, will fit inside either unit.
Where can I buy Diaper Genie® Disposal System refills?
Diaper Genie® Disposal systems and refills are available at a variety of online retailers including
amazon.com. You may also be able to find them in local stores including Walmart, Babies R Us, Target and Kmart. Many of these stores often have online stores where the product can be purchased. For additional questions, you may also call our Consumer Affairs Team at 1.800.222.0453.
Are either of the Diaper Genie® units recyclable?
Yes, both units can be recycled at locations that recycle number 5 plastics.
How many diapers does the Diaper Genie® Essentials System seal?
It seals 270 Newborn diapers, 233 #1 diapers, 192 #2 diapers, 176 #3 diapers, 144 #4 diapers and 105 #5 diapers.