Playtex Baby products were designed and manufactured with great care, so we want you and your child to be happy with your purchase.
We accept returns only on products purchased directly from our website. If you did not purchase an item from Playtexbaby.com, we kindly ask that you return the product, with proof of purchase, to the store where it was originally purchased.
This return policy does not apply to the H15 Wearable Breast Pump. The H15 is covered by its own separate satisfaction policy and limited warranty.
See the H15 warranty and return policy →
If It Doesn’t Work for Your Baby, You Get Your Money Back – No Returns Needed, No Questions Asked!
If you purchased a 3-pack of Playtex Nurser Bottles (8oz or 4oz), opened it, and used it but are not satisfied, simply email us at help@playtexbaby.com to request a full refund. You do not need to return the product. This generous policy is valid for up to 90 days after your purchase, understanding that you may not use the product immediately (e.g., for a baby shower or before your baby is born).
For other items, such as liners or additional bottles, our standard return policy applies (see details below).
Unopened and unused items can be returned within 60 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received. You are responsible for shipping the unopened items back to us.
Except for Playtex Nurser Bottles as noted above, opened items are not eligible for returns. This does not apply to the H15 Wearable Breast Pump — see the H15 warranty and return policy. This includes:
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you email a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a Playtex Baby return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice), you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying for the actual shipping fees.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all